What Information We Hold and Why
When you open an account, we collect your name, email address, mobile number, and the credentials you create. During payment, we record the transaction type — whether that is a GCash send, a Maya transfer, or an InstaPay rail — the reference number, and the amount.
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We do not store your full GCash or Maya PIN; those remain inside your own e-wallet app. We also collect device data such as your browser type, IP address, and session timestamps so we can detect unusual login activity and keep your account secure. If you
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contact support, the conversation log is stored to help us resolve follow-up queries faster. All data is held on encrypted servers, and access is limited to staff who need it to operate the platform. We keep your data for as long as your account is active
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or as long as required by applicable law in the Philippines. You can request a summary of what we hold by writing to our support team — details are in the Contact section below.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.